Frequently Asked Questions

• How does the 14-day free trial work?

  After creating your account you have 14 days to try Harpoon. No credit card information is required. During your trial you have unlimited access to all of Harpoon's features.

• What happens at the end of my trial?

  After 14 days you'll be prompted to upgrade to a paid plan to continue using Harpoon. If you decide not to upgrade, your account will become inactive, but your trial data will be saved for a limited period of time in case you decide to upgrade later.

• Are there limits to the different paid plans?

  Plans are based on the size of your team. Other than that there are no limits on number of clients, projects, invoices, or anything else. Each plan gives you unlimited access to all of Harpoon's features.

• Do you offer discounts for yearly plans?

  Yes. If you choose to pay your subscription on an annual basis we'll provide a 21% discount. For example, our $19/month Freelancer plan billed annually would be the equivalent of $15/month.

• What if my team is larger than 20 people?

  No problem. If you're an agency with more than 20 people who need access to your Harpoon account, each additional team member is $5 per user per month. Contact us and we'll get you set up.

• Do I need to sign a contract?

  Absolutely not. Harpoon is a pay-as-you-go service. Use Harpoon for as long as you'd like and you'll be billed monthly or yearly. There are no commitments. You can cancel your subscription whenever you'd like.

• Are there hidden costs or fees?

  Nope. The subscription plan price you see is the price you pay. No hidden fees, no gotchas, no surprises. If you decide to upgrade to a paid subscription after your free trial expires you'll be billed monthly or annually.

• Is my data secure?

  Yes. Like your online banking Harpoon uses SSL encryption for your account data. And your credit card information (and any client payments you accept online) are handled securely using Stripe's third-party payment processing.

• Do I need to download any software?

  No. Harpoon is hosted online. All you need is your web browser. There's never any software to install, or any updates to worry about. Harpoon will always be up-to-date with the latest features automatically.

• What if I still have questions?

  We'd be happy to answer any questions you might have. Simply email us your questions and we'll get back to you quickly, or feel free to browse our Support Center.